If you can not keep your appointment, please call me at least 24 hours in advance so that I can try and fill the appointment.
Failure to do this will result in an additional charge of £15 which must be paid BEFORE your next appointment.
Missed Appointments
If you miss your appointment and do not let me know you are not coming, the full groom fee will be charged and again must be paid to me BEFORE I make any new appointments for you.
Late Arrivals
Dogs arriving late may have to be re-booked. If you do not contact me prior to your appointment to confirm you may be late, and if you are more than 15 minutes late, your appointment will need to be re-booked and a missed appointment fee of £15 will be payable BEFORE your next appointment.
If I Need to Cancel your Appointment
On very rare occasions, I may need to cancel appointments due to family emergency or illness. In such cases I will make every effort to contact you as far in advance as I possibly can. I will then offer you the next available appointment that I have.